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Pick n Pay Royldene in the North Cape Mall, Kimberley
Services available at PnP Royldene
Groceries
Clothing
Liquor
Organic Range
Florist
Courier Services
Financial ServicesStore manager
Jannie Janse Van Rensburg
Assistant Store manager
Christopher MeyersAs a major retailer in Africa, the Group strives to address socio-economic challenges through the supply of high-quality, affordable food for all customers, while providing significant employment and economic opportunities across its value chain. The growth and success of Pick n Pay is attributable to 3 basic principles, which form the cornerstone of the business: Consumer sovereignty;
Doing good is good business;
and maximising business efficiency.Mission
We serve
With our hearts we create a great place to be
With our minds we create an excellent place to shopValues
We are passionate about our customers and will fight for their rights
We care for, and respect each other
We foster personal growth and opportunity
We nurture leadership and vision, and reward innovation
We live by honesty and integrity
We support and participate in our communities
We take individual responsibility
We are all accountableProblems – At Pick n Pay, we are constantly striving to give you the best possible experience in our stores. But sometimes we fall short: you, our valued customer, get bad service at a Pick n Pay store, or have an unpleasant experience with rude staff or someone with a bad attitude, unacceptably dirty stores, or bad hygiene. Sometimes the queues at your local Pick n Pay are too long, or there aren’t enough open tills. Try as we might, occasionally you are going to have negative feedback for us at Pick n Pay. We ask that any time that happens, you talk to us so that we can make it better, and turn your bad experience into a good one.
Shortlink for this post: https://www.kimberley.co.za/?p=12581
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Phone: +27 53 832 7070Alt Phone 1: +27 86 509 3639Alt Phone 2: +27 53 830 2180Admin Mail:Delivery: -100% Local: -Premium Company: -Service Excellence Promise: -Local Grading: -
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4 Reviews on “Pick n Pay Royldene – North Cape Mall”
Leave a Review
Pick n Pay Royldene – North Cape Mall
Kimberley, Northern Cape, South Africa
Individually rated for:
I went to the Store on the 27th April to order a special designed birthday cake, Spoke to Reggie the Bakery Manager who then promised that he would do it for me and took all my details. On the day of 28th April on my daughters birthday upon picking up the cake, it was not done. I got a shock of my life and was directed to the Store Manager (Tsholo) who gave this matter his entire attention. To cut the story short, from that disappointment he really made my day by thinking out of the box for me to go home with a cake for my daughters birthday.
The following morning i received a courtesy call from Reggie to apologise for the inconvenience caused. The customer service was very impressive. Thank you Tsholo (Store Manager) for your outstanding service. Thank you Reggie (Bakery Manager)for the courtesy call of apology (and is accepted).
Kind regards,
Boitumelo
Individually rated for:
Good day
I am a customer of Pick n Pay for many years (around 25 years).
I don’t like changing routine in my shopping habits but in the recent years I am feeling that I don’t have a choice.
In the past 9 years I have had experiences going from bad to worst at Pick and Pay. I didn’t want to send a complaint letter but I am sure that I am not the only one feeling this way.
I live in Kimberley and on occasion I shop at PnP North Cape Mall.
PnP North Cape Mall is slacking and going backwards fast.
This morning I went to PnP NC Mall and paid for my items at the money market till. There was only one teller. After paying for my items I moved to the lotto machine and after waiting for about 10 customers to be served the lady still hadn’t come to assist me at the lotto machine. I asked her about it and she said I shouldn’t have moved out of the line. What kind of thing to say. She could divide her time helping 5 customers and then serving one at least at the lotto machine. She refused to assist me and wanted me to stand in line again.
This is unacceptable. What happened to customers first (not just deciding which customers) and a little consideration and kindness? Customers won’t mind because they understand that if it were them, they would want to be served too.
It is not enough to teach PnP employees how to do their job or the basic customer services.
They need ‘life skills’ which is in-depth customer skills about generosity, kindness, compassion, understanding, helpfulness and so much more.
Positive attitudes attract positive business. You may not think so but this is true.
Unfortunately these days, parents do not take the time to teach these important factors of life to their children and therefore it does not come naturally when they are adults.
I am a Life Coach but I don’t think I would ever want to teach bad mannered PnP NC Mall employees anything! They are a disaster! Appalling and rude! I have seen businesses grow from just a few Life Skills workshops into great successes. I am sure that I am not the only person feeling the negative treatment from PnP NC Mall. People just no longer make the time to complain and you need complaints to know there is a huge growing problem in your customer services area! The most important factor in your business!
I want to walk into PnP (PnP brags about being a family store) and I want to feel like I am among family who are helpful, kind and friendly!
THIS IS MORE IMPORTANT TO ME THAN THE COST OF MY GROCERIES!
I hope you will take my email seriously and understand that this email is written due to numerous bad incidences over the last few years and not just one.
Individually rated for:
Just to say that I had such good service with Shirley at Pick n Pay North Cape mall together with the Security Lady Nthabiseng. They are on the ball and are such trust worthy people. I would recommend them to any job.
Thank you so much to these 2 ladies who really helped me out and are super reliable.
Individually rated for:
This is not the first time people moan about Pick ‘n Pay North Cape Mall’s service in kimberley. You can have a look at this facebook page and I don’t think you can even count on one hand all the complaints
https://www.facebook.com/groups/Kimberley.TheGood.TheBad.TheUgly/
So I went to a till today. Till 11, 17h50.
I should have been the next to be helped. Without looking at me, and while helping the customer before me, she shouted where the little ‘closed’ sign is and who took it. I asked her whether she was closed, but she kept ranting on. I got a nod from the customer she was helping, so I went to stand in the que next to hers.
So the next couple (an african couple) also got to the till and asked her multiple times if she was closed, seeing there was no line at her till, but also no ‘closed’ sign. She also didn’t respond. I then told the man that she is closed. Then all of a sudden : ‘no no, you can come’. Oh my word. Really? So for the white women she is closed, but the african couple she is open. The baglady saw I was shaking my head and she just smiled at me. The man in front of me and another women in the till next to me also saw what was happening and also just smiled and shook their heads. Obviously, there were no management around.
I don’t know if you are going to do anything about this, but I had to write this
Mandy